Reference

How We Handle Access and Eligibility

We built superbajji for mobile-first play across Bangladesh, and our legal framework reflects that—access depends on your local law and eligible regions.

Region-based accessAccount compliancePolicy contact pathsLive casino and slots
superbajji How We Handle Access and Eligibility
POLICY CONTACT

Reach Us for Legal Questions

If you need clarity on access rules, account restrictions, or how our terms apply in your region, our support team is ready to help. We handle legal queries through the same channels we use for account and payment support—live chat for quick responses, email for detailed documentation requests, and a help-centre article library that covers jurisdiction, age verification, and account compliance.

Live Chat Open the chat widget from any lobby page to ask about access rules, account eligibility, or policy details—our team replies in minutes and can escalate to compliance if needed.
Email Support Send policy questions or documentation requests to our support inbox; we reply within one business day with jurisdiction guidance, verification steps, or links to the relevant terms section.
Help Centre Browse our legal-and-compliance section for articles on age requirements, region restrictions, account verification, and how to close or self-restrict your account if local law changes.
DATA & SECURITY

How We Protect Your Account and Information

We store account details, payment records, and identity documents on secure servers, and we use SSL encryption to protect data in transit when you log in or deposit via bKash, Nagad, or Rocket. Our data-retention policy keeps transaction logs for audit and compliance purposes, and you can request a copy of your account data or ask us to delete it by contacting support—subject to legal obligations that require us to retain certain records.

SSL Encryption

Every login, deposit and withdrawal request travels over an encrypted connection, so your bKash PIN, account password, and identity documents stay protected between your device and our servers.

Identity Verification

We ask for a national ID or passport scan when you request your first withdrawal, and we store that document securely to confirm you meet legal-age and region-eligibility requirements.

Cookie Notice

We use cookies to keep you logged in across sessions, remember your language choice, and track which games you open most—visit our privacy page for opt-out instructions and a full cookie list.

Data Requests

Email support to request a download of your account data, ask us to correct an error in your profile, or delete your account entirely—we process requests within seven days and confirm by email.

Common Legal Questions

We do not claim to hold a Bangladesh-specific licence. Access depends on local law and eligible regions, and it is your responsibility to confirm that using our platform is lawful where you connect from.

If we detect or learn that your jurisdiction prohibits online gaming, we will restrict your account and return any remaining balance minus any applicable fees, following our withdrawal-verification process.

We ask for a photo of your national ID or passport when you request your first withdrawal. Our compliance team checks the document against your account details and confirms you meet legal-age requirements.

Yes—email support with the subject line "Account Closure Request" and we will process it within two business days, returning any balance after pending bets settle and verification completes.

We share transaction details with payment processors like bKash, Nagad, Rocket for deposit and withdrawal clearing, and we may share identity documents with compliance partners if required by law or audit obligations.

We retain transaction logs, identity documents, and bet history for at least five years to meet audit and compliance obligations, even after you close your account. You can request a data copy anytime.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.